Frequently Asked Questions

Have a question for ELLA?
Maybe it's already been answered!

Have a question for ELLA? Maybe it’s already been answered!
Check the list below and, if it’s not, please feel free to send us a message.

Memberships cost $25 per year, and allow you to register for courses. Click membership then “add to cart” and the rest is easy.

Registered participants will receive an email 24 hours before the class begins.  The email contains a link for you to join the Zoom class each session.  You may wish to add the link to your Calendar so it will be easy to find for each class.

Any extra information that Instructors feel you will need, including supply lists, can be viewed by logging into your account and clicking on the course listing. This will bring up the course description. Scroll to the bottom of the page where you will find the Extra Course Details

There are two ways. Either –

By email: An email with the Zoom link will be sent out to all Active Members on Thursday.

By website: Log in, click on MY ACCOUNT, scroll down the page to Noon Hour Presentations and  click the green Zoom Link button.

Every browser is a little different, but when in your internet browser (Google Chrome, Safari, Firefox etc.) look for the access to settings, usually at the top of the page, either left- or right-hand corner and access History. Select the option to clear history and ensure ALL options are selected and then Clear.

24 hours before the start of your course you will receive a ZOOM invitation by email that includes a link to join the class. Look for the part that says: Join Zoom Meeting.  Click on that.

Here are some helpful links:

Zoom Basics for Seniors ►  Basic Guide

Attending an Online Lecture ►  Setup for Zoom from Home

Videoconferencing Tips  One Page Summary

The website works best when all prior form filling information is erased.  Clearing your browser history each time before you log in may ensure your membership or registration purchases go smoothly.

Go to your Account Info page. Change your email address to the new email address. Ensure that you have not made a typing error. Select the “Save Changes” button at the bottom of the page. You will receive an email confirming your email change.

If you do not receive a confirmation message to your new email address, then you have entered an invalid email address. In this case, use the CONTACT US form  or send an email to [email protected].

Under VIEW ALL COURSES, click READ MORE to get the full description of the course. Scroll down to see if there is conflict with any course in which you are registered.  The system will not let you register for classes that overlap on any dates or times.

Select the course that is SOLD OUT, scroll down and there will be a box that you can check to put yourself on the wait list.

If you are a member and you discover that you are not receiving ELLA newsletters, please Login to ELLA, go to My Account then scroll down  to Other Links (left side) and click on Newsletters

Click VIEW CART or the SHOPPING CART icon at the top right of your screen to open your Cart. The courses you have selected will be listed under Product. Click the X to the left of the Course Photo and Course Name to delete it before you Checkout.  The course will remain in the shopping cart until you delete it, or the course expires.

In CHECKOUT, your contact information is auto filled. Do not enter your credit card details.  Click on the SHOPPING CART icon at the top right of your screen to return to CART.  Your selected courses are listed under PRODUCT.  To withdraw, click on the X to the left of your Course and the cost will be deleted from Checkout.

Individual pricing makes sense for on-line courses. Online courses generally run during a two-month period and individual courses can start at any time during that period. They tend to be different lengths, some running for a combined total of 15 hours, others as little as six hours. They can run daily or once a week and can be offered as a morning, afternoon or evening Zoom call.

The face-to-face Spring Session is very different. People come as much for the event as for the content of the courses. There is an energy that happens when hundreds of us gather. Seeing old friends and making new ones is an important part of the event. We are essentially selling a ticket to an event, and that is one reason for the one price for a total of up to four courses.

Some people want to take just three courses, and others the full four. In the past we have experienced many people wanting to switch classes after they have attended a session or two of the ones where they are registered. Classrooms come in different sizes and their capacity has been further reduced because of COVID. Charging for changing classes and different room sizes makes it just too complicated if we priced courses individually.

In addition, there are costs associated with in-person learning that are not there for on-line. These include classroom rental, audio/visual equipment rent, fees for services provided by university staff and costs of supplies. One price evens out these costs over all the courses.

Spring Session in partnership with the University of Alberta has been held on the main campus since the 1990’s with the exception of 2020 and 2021 when COVID forced cancelation. Although we are planning on continuing to offer on-line courses, our main focus is and will continue to be an in-person Spring Session.

To withdraw from a course you are registered in, go to MYACCOUNT.  Click on the CONTACT US link to send an email message requesting withdrawal. This must be done TWO days PRIOR to the start of class or more to receive a refund. The refund will be processed within 7 days of request and a credit should appear on your credit card or in your bank account (if you paid with debit card).  You will receive a confirmation email when the refund is processed. 

To purchase an ELLA permit, you would go to our website, click on the green button that says “My Parking Account”. When the online portal opens scroll down and click on the grey “Get Permits” option. The system will ask you to sign in using your CCID and password.


If you do not have a CCID and password, you need to create your password by following the steps below:


  1. Click on “Guest Login”
  2. Choose “Retrieve your Account Information” and enter your email address that is registered with your Ella application. If you do not have this information, please contact the Parking office to verify this.
  3. After you create your password, log in back as “Guest Login” and enter your email address and the created password.


Once you are signed in you need to click: Permit – Get Permit


Find the lot you wish to purchase from the list available as ELLA / Click Next

Choose or add your license plates / Click Next

At the “View Cart” option choose your payment method. Payment must be only with credit cards.


As we are managing a virtual parking system, please be aware that the license plate must be entered correctly on your parking permit.


If you have an outstanding citation, this must be paid before purchasing a permit.


If you have any questions please contact the Parking office at 780-4927275

Our office hours are: Monday to Friday from 8 am to 4 pm. Our office is closed from noon to 1pm

Adele Challis
Client Services Administrator

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